Policy for Exchange
- We offer size exchange within the same design.
- The brand needs to be notified of the size exchange requirement and the outfit needs to be returned within ten days of receipt.
- We do not have a refund policy.
- In case a product is damaged in transit, the images need to be shared immediately, and a new piece will be sent again. The damaged piece will be picked up by the brand.
- We request buyers to look through the size chart carefully before placing an order, as every piece is done on a made-to-order basis.
- No returns will be entertained if the outfit has been altered once or returned after 10 days or returned without the tag.
Explaining the size chart
- The sizes mentioned in the charts are ready-to-wear garment sizes.
- The fitting may however vary based on the style of the outfit.
- In case of any doubts regarding your size, you can email us your exact ready-to-wear garment measures – take an inch tape and measure any dress that fits you well, across the bust, and from armhole to armhole. In this way, you can send us Shoulder, Bust, Waist, Hips, Bicep, Arm Hole, Sleeve, and Dress Length measurements.
- Conversely, you could also send us your body measurements – measurements taken very close to the body without any gap. Over and above these measurements, we will be adding between 3 to 4 inches loosening to get the right garment size.
- You can also select your size based on the above. If your body bust measure is 34 inches, your ready-to-wear dress size will ideally be a size 38 (add 4 inches to the body measurements). If you have a very petite structure, adding just two inches would also do.
- For customisation requests, do email us at firstname.lastname@example.org.
- We customise to any size/length. However, for sizes above XXL (46 inches bust) and 46 inches length, there will be customisation charges.
- For international orders do email us at email@example.com with your enquiries – image of the dress, and size required.
- Share your address details with us.
- We will get back to you with the shipping charges related to the consignment and your location.
- International shipments reach within 7 to 10 days after despatch/ sometimes earlier.